Steampunk costumes are guaranteed pre-Halloween delivery and are in stock and ship within 1-3 days. Our Renaissance clothing are custom hand-made at time of purchase and take about one week and are not guaranteed Halloween shipment.
If you have ordered from us and need to return your costume, please ship to:
22682 SPRINGMIST DR
MORENO VALLEY CA 92557
Reasons we accept returns:
It doesn't fit.
You don't like it.
It is damaged.
Returns must be received within three weeks of your receipt of the costume. It must not be worn. (It can be tried on, but not worn). It is important to include a note explaining what you need us to do (alter, exchange, refund). If you aren't sure, explain the problem or pin the clothing where it needs to fit. Please be sure to include: NAME, RETURN ADDRESS, PHONE NUMBER, DATE OF PURCHASE, ORDER NUMBER (as many of these as you can). We can do some simple alterations, email us first. Alterations take up to two weeks plus delivery time. Alterations will take longer than the actual dress to make as alterations require a head seamstress and concentrated effort.
Because each costume is custom made to your measurements, we are unable to give refunds if you have ordered and received costumes but have changed your mind or decided against wearing them. Under certain circumstances, we can give a partial refund. Please email first.
For Steampunk Corset exchanges. Email us and tell us the size we sent and what size you need. There is 2" between each size.